There is an interesting segment of today’s workforce who don’t trust the idea of artificial intelligence. They believe that it is inevitable that artificial intelligence is going to suddenly become sentient and enslave or kill the entire human race. That’s why they believe that in using A.I. to streamline data analysis, they are on the front lines of the war to come.
These people may have seen one too many movies.
The artificially intelligent systems we have today are mostly being used to analyze data, because it’s easier and far more cost-effective for a computer to sift through it all than it is to pay a half dozen professionals to do the same work. Today, we look at this new trend of using A.I., and see where exactly small businesses can use this new technology to their advantage.
Where A.I. Meets Business
There are a lot of applications being developed that are designed to learn as they go. They help organizations manage/analyze their data to extract useful and actionable insights. Since companies today are collecting more and more data, it stands to reason that the faster, and more efficiently, they can go through that data, the more effective the analysis can be, and the better decisions can be made with the analysis.
Since A.I.’s memory and precise recording outmatch anything that humans are capable of many applications are starting to utilize A.I. for accuracy. Many CRMs are now starting to utilize machine learning capabilities to help businesses move faster. In the future the platforms will almost certainly come equipped with an A.I. that recognizes a worker’s voice and can be commanded to file the data away in the appropriate places.
Another place where A.I. can help the small business is in customer service. It can suggest or automate answers based on the situation, it can pass messages directly to who needs it and most importantly radically reduce the amount of time called on a call, reducing overhead. By having a constantly learning a small business can gain the consistently that everyone wants out of their A.I.
In 2018, A.I. is having a significant impact on the business world as the practical uses for these algorithms increase. For the small business that wants to get into A.I. but doesn’t know where to start, consider these two tips before starting your A.I. initiatives:
If used properly, A.I. is going to end up being a complete game changer for businesses. What do you think about A.I.? Are you planning on using it for your business? Leave your thoughts in the comments.