Communication is paramount in any business environment, which makes it crucial that your business is equipped with the tools that allow this communication to take place. In light of this, many businesses have embraced instant messaging applications in the workplace. For this week’s tip, we’ll go over how to most productively and professionally utilize instant messaging.
There are a few reasons that you want your business’ internal communications to be clear and effective.
Miscommunication is rarely a good thing, but in the business setting, it has the potential to be crippling to your operations. If the correct information isn’t shared at the right time, with the right people, productivity will suffer. On the other hand, proper communications can help minimize, or even avoid, many potential workplace errors.
When an organization keeps its communications open across the board, it is prone to see an associated increase in companywide accountability. From owner to intern, being responsible for (and being held responsible for) certain milestones in a process keeps each member of a team on-task and motivated.
Naturally, when members of a team communicate properly, they are better able to work cooperatively. As a result, problems often become easier to solve, as ideas may more easily flow and develop. Additionally, potential issues between departments are more easily resolved, preventing interpersonal concerns from affecting the work.
The ability to communicate clearly enables a team to better pool their talents to much more efficiently overcome any issues that may arise. Whether a problem is strategic or technical, having the capability to swiftly solve it will only benefit a business’ operations.
Naturally, all of the above outcomes can (and often do) result from the use of an instant messaging application… as long as it’s the right one.
You need to make sure that your chosen solution is intended for business purposes, which means you need to use an enterprise-grade instant messaging application. In addition, you also need to be sure that you and your staff are properly leveraging your solution. Try to encourage the following practices and behaviors in your staff to ensure that your instant messaging solution doesn’t turn into an instant messaging problem:
Have you ever utilized instant messaging in the workplace? Share your experience with us in the comments!